Digital employees.
Implement, don't hire.
A specific role — documents, calls, accounting — staffed by AI in 30 days. Running on your infrastructure, supervised by your people, at a fraction of the cost of a full-time hire.
No sales deck. If we're not the right vendor for the job, we'll say so on that call.
Trusted by industry leaders across PL, CH, DE, US & UK
Six months of recruiting — and nobody shows up.
The right candidate is always “one quarter away”. Meanwhile the work doesn't wait: the backlog grows faster than your hiring funnel.
Your best people spend their days retyping documents.
Instead of thinking, they key in data from invoices, CMRs and declarations. Every day, on overtime, with errors.
The work grows faster than the team.
New clients, new volumes, the same pairs of hands. Scaling through headcount no longer adds up — in cost or in time.
You don't need another tool.
You need someone to do the work.
Meet the team you've been looking for
Every digital employee comes with a scope of duties, KPIs and — unlike demo promises — real work experience. See where they already work.
Digital Document Specialist
Reads CMRs, customs declarations and invoices, enters the data into your ERP and customs systems. 80% less manual work, 99% accuracy, zero overtime.
Digital Call Analyst
Transcribes and categorises 100% of calls, flags complaints, risks and sales opportunities. You see what customers actually ask about — not what an agent remembered to report.
Digital Accounting Assistant
Registers documents, prepares preliminary postings, answers your clients' recurring questions. Your accountants do accounting — not inbox management.
Digital Sales Researcher
Builds target lists matching your ICP, tracks buying signals, prepares pre-meeting research and follow-up drafts. Your salespeople sell — they don't search.
Digital E-commerce Agent
Advises customers, finds products and completes purchases on their behalf — 24/7, in multiple languages. Built by the team that delivered Europe's first autonomous shopping agent.
Digital Compliance Analyst
Monitors regulatory changes, reviews documents for compliance, prepares audit reports. Fully on-premise — data never leaves your organisation.
We'll create a digital employee dedicated to your company
No matching role in the catalog? We design digital employees around your specific process and industry — from scope of duties, through integrations with your systems, to KPIs and escalation rules. Twenty years of building custom software is exactly this competence.
Like a headhunter. Only faster — and risk-free.
No multi-month implementations. The process looks like recruitment, because that's what it is.
Inspiration meeting with the board
Think of it as a job interview: we define the role, its scope of duties and KPIs. We show how the role performs elsewhere.
Implementation
That is, recruitment and onboarding: we configure the role on your data, systems and procedures. You pay once — like a headhunter's fee.
~PLN 40k / roleCalibration — 30 days
That is, the trial period: the role works on a real process and we measure results together. The gate: it stays or it goes — no strings attached.
Digital full-time
A monthly cost that's a fraction of a human in the same seat. Includes the role's work, supervision, SLA and a monthly performance report.
from PLN 2k / moCompare for yourself: a headhunter charges 2–3 monthly salaries and keeps you waiting for months. With us, ~PLN 40k gets you an employee in 30 days — one that costs a fraction of a salary, works three shifts, never calls in sick and never resigns.
Under control. On your infrastructure. Every decision audited.
An ITSG digital employee is not a chatbot in the cloud. It's a role with permissions, a supervisor and a full audit trail — designed for regulated environments.
Role-based access
The employee sees only the systems and data its scope of duties requires. Like any new member of the team.
Every action audited
Every task, decision and escalation carries full context and history. Your compliance officer sleeps well.
Human oversight
The role has a supervisor on your side. Clear escalation thresholds: what it does alone, what it consults, what it never touches.
Secure by design
Deployed on-premise or in your private cloud. Data never leaves your organisation. Ever.
"The Cortex platform your digital employee works on stays with you."
A rented system disappears when you stop paying. Ours doesn't. That's the difference between renting and owning.
Our roles have already held their first jobs
We build AI from the production side, not the presentation side. A few numbers from real deployments:
Documents without retyping
The Document Specialist reads CMRs, declarations and waybills, and the data flows straight into customs and ERP systems — no templates, no manual keying.
Europe's first autonomous shopping agent
For a major bank in Poland we built an agent that shops on its own, paying with the customer's card. That's the league of proof we play in.
100% of calls under control
The Call Analyst transcribes and categorises every conversation in near real time — the board sees the customer's real voice, not excerpts from reports.
"We evaluated five vendors. ITSG was the only one that deployed on our infrastructure within the compliance window."
Client in a regulated industry · full references on request
The questions we hear most often
Will a digital employee replace my people? +
It takes over the work nobody wants: retyping, categorising, research, repetitive replies. Your people get promoted to being its supervisors — oversight, decisions and exceptions stay with the team. At our clients this builds motivation, not fear.
What about AI errors and hallucinations? +
Each role has defined confidence and escalation thresholds: anything it isn't sure about goes to a human, and every action is auditable. On top of that, calibration: for 30 days we measure quality on your real process before you decide on the “digital full-time” contract.
What about our data? +
The digital employee runs on your infrastructure (on-premise or private cloud) on the Cortex platform. Data never leaves your organisation, and you get a full audit trail: who, what, when and on what basis. GDPR, DORA and AI Act Art. 4 — from day one.
And if it doesn't work in our process? +
That's what calibration — the 30-day trial period — is for. After a month on a real process we look at the numbers together: the role stays or it goes. No multi-month contracts signed in the dark.
Does the AI Act even allow this? +
Yes — provided the governance is in place, and ours is built in: human oversight, auditability, access control. In high-risk areas under the AI Act (e.g. HR decisions about people), the digital employee acts strictly as support for a human, never on its own.
Why so affordable compared to Western “digital workers”? +
Western vendors charge around $5k a month to rent a role in their cloud. We build on our own platform, standardise the roles and leave you the ownership — which is why we can price like a headhunter: once for the implementation, then a fraction of a salary.
Your next employee is already waiting.
Book an inspiration meeting with the board — 30 minutes with our CTO. You'll see a day in the life of the role you pick, and leave with specifics: whether, where and at what cost a digital employee fits your company.
Book an inspiration meetingTalk to engineers,
not salespeople.
No pitch deck. No 14-email nurture sequence. Tell us what you're building or what's broken, and we'll tell you honestly if we can help.
Business Inquiries
office@itsg-global.com
Careers
recruitment@itsg-global.com
HQ
Pl. Inwalidów 10, 01-552 Warsaw, PL